Service Value

After an application is developed, it becomes an essential part of a client’s business. It is vital that the software system be efficiently maintained and problems quickly resolved. The applications must remain functional and ready to address new opportunities and business needs.

We provides professional support and maintenance for our customers:

• The Cost-effectiveness of software support and maintenance is achieved through Biztrans’s professional services from the developer of the application during its entire life cycle. We knows and understands the importance of support and maintenance which is the key to value.
• Confidence is the key to successful outsourcing. Quick response to your needs and a smooth functioning software eliminates the expense of down-times and customer headaches.
• A planned software evolution alone ensures aggressive growth of your business. Performed support and maintenance procedures give us valuable knowledge for predicting any necessary software evolution. System monitoring indicates an increase in software operations. User support reveals the opportunity of functionality extension. Based on this knowledge, our customer’s priorities, and estimated return from the modifications, we are able to recommend a strategy of software evolution.

Software Support

Software support includes warranty, development resource availability, and user support.

• The warranty addresses clients’ concerns about the delivered quality and reduces the learning curve for users. The warranty covers:
• User support to an extent specified in the software development agreement
• Free elimination of defects
• Development resource availability is Biztran ensuring effective knowledge sharing and having technical staff with certain skills to implement modifications to the software system quickly and efficiently. Modifications can be implemented on a fixed-price or time & material basis.
• User support can be extended within the warranty, ensuring that user questions are responded to during a guaranteed period of time. As a result, employees can perform their jobs efficiently.
• Developer resource and user support can be made available 24/7, the same day, or the next day. The selected option depends on how critical the response time is for your business.

Software Maintenance

Minimizing Software down-time is the main purpose of software maintenance procedures. Biztran solutions maintain maximum availability of our support staff. And we have got a quick procedure to login and resolve the maintenance related issues.

Maintenance Cost Reduction - Regular maintenance procedures expense are decreased through:

• Our experience in up to date programming technologies and products
• Knowledge of existing software solutions
• Recommendations for software improvement, including calculations of upgrade costs and outcome
• Optimization of maintenance methods for the specific software solution

Software Maintenance Procedures - Critical maintenance procedures and maintenance terms are defined according to system architecture and system availability requirements:

• Environment configuration
• Software solution deployment
• Backup configuration
• Software system monitoring
• Daily: software system status
• Weekly: backup status check and analysis of software logs and resource usage trends
• Monthly: critical security patches and upgrades
• Resolution of issues

Biztran Solutions provides our customers with full-cycle services from analysis and development to support and maintenance. We assume complete responsibility for the developed software solution and provide reliable software infrastructure for the business of each of our customers.

Contact us to discuss your software development project.