Effective Date: 27 July 2026

​

AI Review Gen ("AI Review Gen", "we", "our", or "us") is a product developed and operated by Biztran Solutions Pvt. Ltd. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, applications, and related services.

​

By using AI Review Gen, you agree to the practices described in this Privacy Policy.

​

1. About Us

Biztran Solutions Pvt. Ltd.

Website: https://aireviewgen.com

Email: ajay@aireviewgen.com

Support: ajay@aireviewgen.com

​​​​​

2. Information We Collect

We may collect the following types of information:

​

A. Account Information

When you register or sign in, we may collect:

• Name

• Email address

• Company name

• Phone number (if provided)

• User profile information

​

B. Google Account Information

When you choose to sign in with Google, we may access information that you explicitly authorize, including:

• Name

• Email address

• Profile picture

• Google Account identifier

We only access the information that you authorize through Google's OAuth consent process.

​

C. Google Business Profile Information

If you connect your Google Business Profile, we may access authorised business information including:

• Business locations

• Business names

• Business profile details

• Customer reviews

• Review ratings

• Review response status

• Business performance information available through authorised APIs

We access this information solely to provide the services requested by you.

​

D. Customer Feedback Data

When using our Customer Experience platform, we may collect:

• Customer feedback

• Survey responses

• NPS responses

• CSAT responses

• CES responses

• Sentiment analysis data

• Customer comments

​

E. Technical Information

We may automatically collect:

• IP address

• Browser type

• Operating system

• Device information

• Login timestamps

• Session information

• Cookies

​

3. How We Use Your Information

We use your information to:

• Authenticate your account

• Provide AI Review Gen services

• Connect with Google Business Profile

• Read and manage reviews

• Generate AI-assisted review responses

• Analyse customer feedback

• Generate reports and dashboards

• Improve our products

• Detect fraud and abuse

• Provide customer support

• Comply with legal obligations

​

4. Google API Services User Data

AI Review Gen's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

​

Information obtained from Google APIs is used only for providing the features requested by the user and is not sold or used for advertising purposes.

​

We do not use Google Workspace API data to develop, improve, or train generalised artificial intelligence (AI) or machine learning (ML) models.

​

5. Google Business Profile Data

After you explicitly authorise access through Google's OAuth process, AI Review Gen may:

• Retrieve your business locations

• Retrieve customer reviews

• Display review analytics

• Generate AI-assisted review replies

• Publish review replies after your approval or according to your configured automation settings

• Generate business insights and reports

You may revoke access at any time from your Google Account permissions.

​

6. AI Features

AI Review Gen uses artificial intelligence to assist users with:

• Review reply suggestions

• Sentiment analysis

• Customer feedback analysis

• Business insights

• Report generation

AI-generated content should be reviewed by users before publication.

​

7. Sharing of Information

We do not sell your personal information.

We may share information with:

• Google APIs (only when authorised)

• Cloud infrastructure providers

• Email providers

• SMS/WhatsApp providers

• Analytics providers

• Legal authorities where required by law

All third-party service providers are required to protect your information.

​

8. Cookies

We use cookies to:

• Keep you logged in

• Remember your preferences

• Improve website performance

• Analyse usage

• Enhance security

You may disable cookies through your browser settings.

​

9. Data Retention

We retain your information only for as long as necessary to:

• Provide our services

• Meet legal obligations

• Resolve disputes

• Enforce agreements

You may request deletion of your account and associated data, subject to applicable legal and contractual obligations.

​

10. Data Security

We implement industry-standard security measures including:

• HTTPS encryption

• Encrypted data storage where appropriate

• Role-based access controls

• Secure authentication

• Activity logging

• Regular security updates

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

​

11. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Delete your information

• Withdraw consent

• Object to processing

• Export your data

• Lodge a complaint with the appropriate authority

​

12. Children's Privacy

AI Review Gen is not intended for children under the age of 18.

We do not knowingly collect personal information from children.

​

13. International Data Transfers

Your information may be processed and stored in countries where our service providers operate.

We take appropriate safeguards to protect personal information during international transfers.

​

14. Third-Party Services

Our platform may integrate with services including:

• Google Business Profile

• Google Sign-In

• WhatsApp Business Platform

• Email providers

• SMS providers

• Payment gateways

Your use of those services is governed by their respective privacy policies.

​

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The latest version will always be available on our website with the updated effective date.

​

16. Contact Us

Biztran Solutions Pvt. Ltd.

Website: https://aireviewgen.com

Email: ajay@aireviewgen.com

Support: ajay@aireviewgen.com

​

Google OAuth Compliance Statement

AI Review Gen's use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements. Google user data is used exclusively to provide the services requested by the user and is never sold or used for advertising purposes. AI Review Gen does not use Google Workspace API data to train general-purpose artificial intelligence or machine learning models.